1. Introduction
AI Wholesale Broker ("we," "us," or "our") operates the website aiwholesalebroker.com and the related services described there. This Privacy Policy explains what personal information we collect, how we use it, who we share it with, and the choices available to you.
By using our website, submitting a form, or communicating with us, you agree to the practices described in this policy. If you do not agree, please do not use the site.
2. Information we collect
Information you give us directly
- Contact details — first name, last name, phone number, and email address submitted through our forms.
- Enquiry details — information you provide about your goals, experience level, budget, market, or property interests.
- Consent records — whether you checked our SMS consent boxes, the exact wording shown to you, the page URL, and the date and time of your submission.
- Communications — the content of emails, text messages, calls, and support requests exchanged with us.
- Transaction details — where you purchase a product or service, we collect billing information and purchase history. Card numbers are handled by our payment processor and are never stored on our servers.
Information collected automatically
- IP address, browser type, device type, and operating system.
- Pages visited, referring URL, and time spent on the site.
- Cookie and pixel data, as described in Section 6.
3. How we use your information
| Purpose | Detail |
|---|---|
| Respond to enquiries | Contact you by phone, email, or SMS about the request you submitted. |
| Deliver our services | Provide consultations, brokering support, training, and account access. |
| Process transactions | Take payment, issue receipts, and manage refunds. |
| Send updates | Deliver transactional notices, and marketing messages where you have consented. |
| Improve the site | Analyse usage to improve content, performance, and user experience. |
| Legal compliance | Maintain consent records, respond to lawful requests, and enforce our Terms. |
4. SMS and text messaging
We do not sell, rent, or share your phone number or your SMS consent with any third party or affiliate for their own marketing purposes. Mobile opt-in data and consent records are never shared with third parties except the messaging service providers that transmit our messages on our behalf.
How you opt in
We send text messages only to individuals who have voluntarily submitted a form on our website and checked the applicable consent box. Consent is never pre-checked, and it is never a condition of purchasing any product or service.
What we send
- Transactional messages — consultation scheduling and confirmations, follow-ups from a broker about properties or deals you asked about, contract and closing status updates, and direct replies to your questions.
- Promotional messages — where you have given separate consent: new property listings, deal alerts, training and webinar announcements, and special offers.
Frequency and cost
Message frequency varies based on your activity and enquiries. Message and data rates may apply and are charged by your mobile carrier. We do not charge for the messages themselves.
Opting out and getting help
Reply STOP to any message to opt out. You will receive one confirmation message and no further texts from that campaign. Reply HELP for assistance, or contact us at [email protected]. Carriers are not liable for delayed or undelivered messages.
5. Sharing your information
We share personal information only in the following circumstances:
- Service providers — CRM, email, SMS, hosting, analytics, and payment processors that act on our instructions and are contractually restricted from using your data for their own purposes.
- Legal requirements — where required by law, subpoena, or to protect our rights, safety, or property.
- Business transfers — in connection with a merger, acquisition, or sale of assets, subject to this policy.
We do not sell your personal information. As stated in Section 4, phone numbers and SMS consent are never shared for third-party marketing.
6. Cookies and tracking
We use cookies and similar technologies to keep the site functioning, remember your preferences, and understand how the site is used. We may also use advertising pixels from platforms such as Meta and Google to measure campaign performance.
Most browsers let you refuse or delete cookies through their settings. Disabling cookies may affect parts of the site.
7. Data retention
We keep personal information for as long as needed to provide our services and to meet legal obligations. SMS consent and opt-out records are retained for a minimum of four years, as required for compliance with telecommunications regulations, even after you opt out.
8. Your rights
Depending on where you live, you may have the right to:
- Request a copy of the personal information we hold about you.
- Ask us to correct inaccurate information.
- Ask us to delete your information, subject to our legal retention obligations.
- Opt out of marketing emails (unsubscribe link) and marketing texts (reply STOP).
- Opt out of the sale or sharing of personal information — note that we do not sell personal information.
To exercise any of these rights, email [email protected]. We will respond within the timeframe required by applicable law and will not discriminate against you for making a request.
9. Security
We use reasonable administrative, technical, and physical safeguards to protect your information, including encrypted connections and access controls. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.
10. Children's privacy
Our services are intended for adults aged 18 and over. We do not knowingly collect personal information from anyone under 18. If you believe a minor has provided us with information, contact us and we will delete it.
11. Changes to this policy
We may update this Privacy Policy from time to time. The "Last updated" date at the top reflects the most recent revision. Material changes will be posted on this page, and your continued use of the site after changes take effect constitutes acceptance.
12. Contact us
Questions about this policy or your personal information:
AI Wholesale Broker
Email: [email protected]
Website: aiwholesalebroker.com